Shipping & Returns
These are our official store policies: Shipping Policy · Refund Policy.
Shipping policy
Where we ship
We currently ship within the United States only.
Processing time
Orders ship within 1-3 business days. Many of our products ship directly from our partner brands, so an order with several items may arrive in separate packages.
Delivery time
Most orders arrive within 3-7 business days after they ship.
Shipping rates
Shipping costs are calculated and shown at checkout before you pay.
Tracking
You'll receive a tracking number by email once your order ships.
Questions
Contact us at alex@clinicsshop.com or (617) 910-8801.
Refund policy
Returns
Return requests must be made within 14 days of delivery, unless a shorter window is shown on the product page. Unopened items only. Items must be in their original packaging and in the same condition you received them.
Hygiene items such as earplugs, mouthguards, and personal care products can't be returned once opened.
Damaged, defective, or wrong items
If your item arrives damaged or defective, or isn't what you ordered, contact us within 30 days of delivery. We'll cover return shipping and send a replacement or a full refund.
Other returns
For change-of-mind returns, the customer pays return shipping. Many products ship from our partner brands, so we'll email you the correct return address and instructions.
How to start a return
Email alex@clinicsshop.com with your order number. Items sent back without first requesting a return can't be accepted.
Refunds
We'll let you know once we receive and inspect your return. Approved refunds go back to your original payment method within 5-10 business days. Your bank or card issuer may take extra time to post the refund.
Questions
Contact us at alex@clinicsshop.com or (617) 910-8801.