Refund policy

Returns

Return requests must be made within 14 days of delivery, unless a shorter window is shown on the product page. Unopened items only. Items must be in their original packaging and in the same condition you received them.

Hygiene items such as earplugs, mouthguards, and personal care products can't be returned once opened.

Damaged, defective, or wrong items

If your item arrives damaged or defective, or isn't what you ordered, contact us within 30 days of delivery. We'll cover return shipping and send a replacement or a full refund.

Other returns

For change-of-mind returns, the customer pays return shipping. Many products ship from our partner brands, so we'll email you the correct return address and instructions.

How to start a return

Email alex@clinicsshop.com with your order number. Items sent back without first requesting a return can't be accepted.

Refunds

We'll let you know once we receive and inspect your return. Approved refunds go back to your original payment method within 5-10 business days. Your bank or card issuer may take extra time to post the refund.

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Refund policy