Picked by clinicians, tested in real roomsUS shipping · calculated at checkout14-day returns on unopened items
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How ordering works

From checkout to your door, and what to do if something goes wrong.

  1. You pay at checkoutShipping costs are calculated and shown at checkout before you pay. You can check out as a guest (no account needed) or sign in to see your orders later. You get an order confirmation email right away.
  2. The brand ships itOrders ship within 1-3 business days. Many of our products ship directly from our partner brands, so an order with several items may arrive in separate packages. We currently ship within the United States only.
  3. Tracking number by emailYou'll receive a tracking number by email once your order ships. Most orders arrive within 3-7 business days after they ship. The order status link in your email (or My account, if you signed in) shows where it is.
  4. If something goes wrong, tell usUse the order help form with your order number, or email alex@clinicsshop.com · call (617) 910-8801. We reply within 1 business day.
  5. RefundWe'll let you know once we receive and inspect your return. Approved refunds go back to your original payment method within 5-10 business days. Your bank or card issuer may take extra time to post the refund.

Problems with an order

It hasn't arrivedMost orders arrive within 3-7 business days after they ship. If your tracking hasn't moved or the parcel is late, send us your order number and we will chase it with the shipper.
It arrived damaged or defectiveContact us within 30 days of delivery, with a photo if you can. We'll cover return shipping and send a replacement or a full refund.
Wrong itemContact us within 30 days of delivery. We'll cover return shipping and send a replacement or a full refund.
I want to return itReturn requests must be made within 14 days of delivery, unless a shorter window is shown on the product page. Unopened items only, in their original packaging. Hygiene items such as earplugs, mouthguards, and personal care products can't be returned once opened. For change-of-mind returns, the customer pays return shipping; we'll email you the correct return address and instructions. Items sent back without first requesting a return can't be accepted.
Order help
Order help form · alex@clinicsshop.com · (617) 910-8801
Clinics Shop · Boston Neuromind LLC · 866 Washington St, Suite 3, Canton, MA 02021

The full wording is in our Shipping policy and Refund policy.